Published before you pay
Atlas Guild stores your teenager's conversations. We want to be straightforward about that, because the alternative — claiming nothing is kept — would be untrue, and you would eventually find out.
Because the app is useless otherwise. A tutor that has forgotten last week's lesson cannot teach this week's. A story that has forgotten chapter one is not a story. A character your teen has been talking to for a month is not the same character if it meets them fresh every time.
That is the entire reason the memory exists. It is not there to build a profile, and it is not there to sell.
| What | Kept for | Why |
|---|---|---|
| Conversations with characters and tutors | 90 days from the message | Continuity. After that the app genuinely no longer has it. |
| Safety records — what fired, when, and the excerpt | 2 years | A record you can go back and edit is not a record. This is the one thing we keep longer than the conversation itself, and it is the one thing you may later need. |
| Your family account — your email, your teens, your settings | While the account is open | It is the account. |
| Characters your teen built | While the account is open | Your teen made it. It stays theirs for as long as the account is open. |
| Trend and usage summaries | 12 months | So the parent view can show more than the last fortnight. |
| Waitlist email address | Until you unsubscribe, or 24 months | To tell you when places open. One-click unsubscribe, honoured. |
Not the conversations, not the email addresses, not aggregated behaviour, not to advertisers, data brokers, or anyone else. There is no arrangement under which this changes.
Your teenager's conversations are not training data — not for our models, and not passed to a model provider for theirs.
Not our team, and not you. The single exception is a safety alert, where the triggering excerpt is shown to you and may be reviewed by a person here.
There are no ads in Atlas Guild and no advertiser receives anything about your family. A product paid for by parents does not need to be paid for twice.
You can delete an individual conversation, a character, a teen's profile, or the whole account. Deleting the account removes conversations, characters, settings, and trend data within 30 days, including from backups.
Safety records survive account deletion for the retention period above. If we let a safety record be erased by deleting the account, the record would be worth nothing — and in the situations where these records matter, they are sometimes the only account of what happened.
To delete an account, use the dashboard or email us and a person will do it.
Atlas Guild opens in the United States only. We are not offering it elsewhere at launch, and the policy on this page is written for US families. If that changes, this page changes first.
State law may give you more than our policy does, and where it does, the law wins — California in particular gives residents rights over their data that we honour regardless of what our own terms say. Ask us and we will tell you what applies to you.
To ask what we hold, correct it, or delete it, email us. A person answers, and we aim to come back to you within 30 days.
Running this requires infrastructure we do not own — hosting, and a model provider that generates the characters' replies. Those providers process conversations in order to return a response. They are contractually barred from using it for their own training and from retaining it beyond what is needed to serve the request. We will name them on this page before the September opening.
We do not otherwise share anything, except where the law requires it or where there is a credible risk to someone's life.
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